Susan Gallen is a Human Resource Associate for Answer Human Assets, responsible for account management and human resources (HR) support for small to mid-sized businesses in Bucks County and other surrounding areas in Pennsylvania and Central New Jersey.
Susan is a human resources professional offering 15 years of generalist experience. Her previous experience includes being a contractor with the Rosen Group where her diverse group of clients included one of the world’s largest pharmaceutical companies, a cellular phone provider, a hospital system and a financial services organization. AstraZeneca became her client immediately following the merger of Astra USA and Zeneca. She recruited and placed over 100 internal and external pharmaceutical professionals in promotional and medical educational positions in less than two years, helping to build the US Marketing division of this newly created organization. She also trained hiring managers in new staffing processes and administrative staff in the use of PeopleSoft.
Prior to her work as a contract professional, Susan worked for CGI Consulting Group. In that position, she created and managed the administrative processes of annual enrollments for the health and welfare plans of her client companies. She integrated newly acquired divisions into clients’ existing benefit plans, conducted on-site enrollment meetings and trained CGI call center representatives on the particulars of her clients’ plans. Susan also negotiated with insurance vendors on behalf of her clients and aided in plan design.
Previously, she worked as a Human Resources Representative with Clement Communications where she was responsible for recruiting, on-boarding new employees and the training for prevention of sexual harassment. She also administered the company’s health and life insurance plans and implemented the company’s Equal Employment Opportunity/Affirmative Action plan.
Susan’s professional experience began as a Personnel Representative at State Farm where she managed the HR needs for 10 of the Pennsylvania claims offices of State Farm Insurance, an employee population of 300. She recruited and on-boarded new employees, coordinated state-wide college recruiting efforts, conducted on-campus interviews and facilitated in-house employee self-development courses.
Susan holds a M.S. in Human Organization Science from Villanova University and a B.A in Social Science from Rosemont College. She resides with her family in Newtown, PA where she is active in the Girl Scouts organization, and is a member of both the Central Bucks County and Princeton Regional Chambers of Commerce.